Privacy Policy

Introduction

At Arlington Rental, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or requesting a quote, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a quote through our website
• Use our Quick Quote Builder (AI-powered recommendation tool)
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or promotional materials
• Interact with our customer service team

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, mailing address
• Event Details: Event date, event location, event type, guest count, venue details
• Rental Preferences: Items selected, quantities, colors, special requests
• Payment Information: Credit card details (processed securely through third-party payment processors)
• Communication Records: Messages, emails, and notes from your interactions with us

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies (see Cookie Policy below)

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Process and fulfill your rental orders, provide quotes, schedule deliveries and pickups
• Communication: Respond to your inquiries, send confirmations, provide customer support
• Quick Quote Builder: Power our AI recommendation tool to suggest appropriate rental items based on your event details
• Payment Processing: Process transactions and send invoices
• Business Operations: Maintain records, perform accounting and administrative tasks
• Marketing: Send promotional emails about new products, special offers, and events (with your consent)
• Website Improvement: Analyze usage patterns to improve our website functionality and user experience
• Legal Compliance: Comply with legal obligations and enforce our terms and conditions
• Fraud Prevention: Detect and prevent fraudulent transactions and abuse of our services

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, email service providers, website hosting, delivery services)
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, property, safety, or that of our users or the public
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on data protection and privacy
• PCI DSS compliance for payment card information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality (e.g., shopping cart, user sessions)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. Note that disabling cookies may limit certain features of our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Quote requests and customer records are typically retained for 7 years for business and tax purposes. You may request deletion of your data at any time (see Your Rights below).

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link
• Objection: Object to processing of your personal information for certain purposes
• Data Portability: Request a copy of your data in a structured, commonly used format
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: